Support Centre

We’re Here.
How Can We Help?

Got a question about your website, booking system or platform? Our UK-based team replies within the hour during business hours — and we won’t fob you off with a FAQ article.

All systems operational
Booking systems — Live
SMS notifications — Delivering
CRM dashboards — Online
Last checked: just now
Submit a Support Request

Fill in as much detail as you can — the more we know, the faster we can sort it.

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Low
🔵
Standard
🟠
High
🔴
Urgent
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Drop a file here or click to browse

We aim to reply within 1 hour Mon–Fri 8am–6pm · Urgent issues prioritised 24/7

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Contact Us Directly
Prefer to speak to someone? We’re real people.
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Email Support
support@tradeswebsitedesign.co.uk
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Billing & Account
sales@tradeswebsitedesign.co.uk
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Book a Call
We’ll call you — no hold music
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Response Times
What to expect when you get in touch
🔴 Urgent issuesWithin 1 hour
🟠 High priorityWithin 2 hours
🔵 StandardWithin 4 hours
🟢 Low priorityNext working day
Business hours: Mon–Fri 8am–6pm UK · Urgent site-down issues responded to 24/7
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Quick Answers
Most common questions
How do I log into my dashboard?+
Your dashboard login was sent in your welcome email from TWD. If you can't find it, email support@tradeswebsitedesign.co.uk and we'll reset your access within the hour.
Why aren't SMS confirmations sending?+
First check your phone number is saved correctly in Settings. If it looks right, submit a support request above and we'll investigate the SMS route directly.
Can I update my website content myself?+
Yes — minor text changes, photos and contact details can be updated via your dashboard. For structural changes or new pages, just email us and we'll handle it same day.
How do I change my available hours?+
Log into your dashboard → Settings → Availability. You can set working hours, block days off and add recurring unavailability in under 2 minutes.
My website is down — what do I do?+
Submit a support request marked Urgent and we'll be on it immediately — even outside business hours. Site-down issues are our highest priority. Email support@tradeswebsitedesign.co.uk directly for fastest response.
Other Ways We Can Help You

Beyond support, here’s everything else available to you as a TWD customer.

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Platform Demo

See exactly how the booking system and CRM dashboard work — interactive walkthrough.

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Upgrade Your Plan

Need more features? See what's included in Growth and Pro — no setup fee to upgrade.

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Resources & Guides

Straight-talking guides on Google rankings, reviews, and getting more jobs online.